Returns & Exchanges

We want you to love your ILIA products as much as we do, which is why we offer a 60-day return window for items purchased directly through our website. If you are not completely satisfied with your clean beauty essentials, we provide easy returns and exchanges to ensure you find your perfect match.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Choose Your Resolution

Select whether you would like an exchange for a different shade, a store credit, or a full refund to your original payment method.

3

Print and Pack

Download your prepaid shipping label, securely pack your items in the original mailer if possible, and attach the label to the outside of the box.

4

Ship and Track

Drop your package off at any authorized carrier location and keep your tracking number; your refund or exchange will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing